Frequently Asked Questions
Everything you need to know about our sustainable style and services.
What is Frank And Oak’s return policy?
We offer a 15-day return policy from the date of delivery for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that items marked as final sale cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within Canada and the United States. Express shipping options are available at checkout if you need your sustainable essentials sooner.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We use eco-friendly materials such as recycled polyester, organic cotton, and cruelty-free wool. Each product page provides specific details on the sustainable fabrics used in that garment.
Do you offer international shipping?
Currently, we ship to Canada and the United States. We are working on expanding our reach to bring our eco-conscious designs to more countries in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier’s website so you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.